Guest Service Agent

About the role

The Guest Service Agent delivers highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey at Four Seasons Venice. Acting as a warm and attentive host, you will ensure each guest feels recognized, valued, and supported from the first interaction through post‑departure.

Key responsibilities

• Welcome guests, provide room escorting, and present hotel services in a clear, engaging manner.
• Handle all guest interactions across multiple channels – in person, phone, email, and chat – in several languages.
• Engage with guests throughout the property, lobby, and F&B outlets, offering guidance, assistance, personalized recommendations, and promoting internal outlets and curated external experiences.
• Manage guest requests and reservations across the full journey, including restaurant bookings, transportation, and concierge‑style support.
• Respond promptly and effectively to guest needs, ensuring clarity, personalization, and consistency across all touchpoints.

Required profile

• Warm, attentive, and customer‑focused attitude.
• Ability to communicate effectively in multiple languages.
• Strong interpersonal skills to recognize and support guests throughout their stay.

Required skills

What we offer

• Opportunity to work in an iconic luxury hotel overlooking the Venetian Lagoon.
• Engagement with a world‑class employee experience and a culture of genuine hospitality.