Customer Success Manager – SAP Academy (Hybrid, Italy)

About the role

The Customer Success Manager (CSM) will join SAP's Academy for Customer Success, a 10‑month hybrid learning program that prepares early‑career talent for a permanent, customer‑facing role. Based in Italy, you will work both in the classroom and on‑the‑job with senior CSMs, gaining deep knowledge of SAP cloud solutions and how to drive value for customers.

Key responsibilities

• Guide customers through the adoption of SAP cloud products, ensuring satisfaction, retention and renewal.
• Monitor key milestones from contract signing to system provisioning and implementation progress.
• Serve as the strategic point of contact for assigned solution portfolios, leveraging internal resources to maintain overall customer health.
• Identify upsell and cross‑sell opportunities, generate references and support business case achievement.
• Participate in classroom and field phases of the Academy, applying learning to real‑world customer scenarios.

Required profile

• 2–3 years of professional experience, preferably in a customer‑facing or technology‑related role.
• Early‑career talent eager to develop expertise in cloud solutions and customer success.
• Willingness to work in a hybrid model in Italy and travel as needed for customer engagements.

Required skills

What we offer

• Full‑time permanent employment from day one.
• Structured 10‑month learn‑apply program with classroom training, on‑the‑job mentoring and exposure to SAP’s global customer success organization.
• Continuous coaching and career development after program completion.
• Opportunity to join a leading enterprise software company impacting 80% of global commerce.