Assistant Concierge – Luxury Hotel

About the role

The Assistant Concierge supports the Guest Experience team at Hotel Cala di Volpe, a Luxury Collection property in Costa Smeralda. You will help create memorable, personalized stays for high‑end guests by anticipating their needs and delivering a seamless service throughout their visit.

Key responsibilities

• Assist guests with check‑in, check‑out and concierge services, providing local area information and recommendations.
• Process operational requests, prepare reports and coordinate with other hotel departments to fulfill guest wishes.
• Handle guest inquiries and resolve issues promptly, ensuring a high level of satisfaction.
• Maintain accurate records of guest interactions and follow hotel policies on safety, confidentiality and asset protection.
• Perform physical tasks such as moving, lifting or carrying items up to 10 lb without assistance.

Required profile

• High school diploma or equivalent (GED).
• No prior hospitality experience required; a willingness to learn and a service‑oriented mindset are essential.
• Ability to work on your feet for extended periods and perform light physical duties.
• Professional appearance, reliable attendance and adherence to company policies.

Required skills