Automotive Field Service Engineer (Flying Doctor)

About the role

MSX International, a partner to vehicle manufacturers, retailers and mobility organisations for more than 30 years, is looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You will be the escalation point when others cannot fix it, helping reduce downtime and deliver first-time-right repairs. The position requires the willingness to travel throughout Italy.

Key responsibilities

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Handle both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

Required profile

• Strong experience in automotive diagnostics, technical support or workshop/field service
• Proven ability to fix complex electrical and electronic faults
• Experience working with workshops, engineering or technical teams
• Ability to support and guide technicians
• Preferred: field-based or multi-site support experience and multi-brand exposure with an OEM/importer technical support background
• Native Italian and working proficiency in English (written and spoken)

Required skills

• Hands-on use of OEM diagnostic tools
• Reading wiring diagrams and technical documentation
• Knowledge of modern vehicle systems: powertrain, ADAS, body electronics
• Knowledge of CAN, LIN and FlexRay networks
• Root cause analysis and guided diagnostics

What we offer

• Work schedule of 3 weeks travelling throughout Italy and 1 week in the Rome office
• Salary range RAL 36,000-38,000 EUR under the applicable collective agreement