IT Specialist

About the role

The IT Specialist will report to the IT Coordinator and ensure the smooth operation of the company's IT infrastructure across two sites in the Milan metropolitan area. The role combines help‑desk support with participation in system and infrastructure projects, guaranteeing operational continuity and user satisfaction.

Key responsibilities

• Follow up on IT projects and initiatives that involve the IT department.
• Provide on‑site IT support, addressing incidents that impact production and shipments.
• Report incidents, communicate with business teams, and alert on recurring issues.
• Track and verify IT requests against governance rules before implementation.
• Plan and execute maintenance operations in coordination with site management.
• Drive continuous improvement to reduce ticket volume and improve resolution times.
• Monitor external IT partners (network, telephony) and ensure compliance with standards.
• Manage on‑site material stock, renewal, and replacement of hardware.
• Install and support PCs, phones, tablets, and act as the local contact for deployments.
• Provide post‑deployment support, identify problems, and suggest enhancements.
• Collaborate closely with central support teams and knowledge managers.

Required profile

• Minimum 3 years of experience in a technical support or IT operations role.
• Proximity support experience with internal clients.
• Good level of English (mandatory); French is a plus.
• Experience in an industrial or international environment is advantageous.

Required skills

• WAN MPLS networking.
• LAN/WLAN/IPT configuration, preferably Cisco equipment.
• Windows client operating systems.
• Apple smartphones and tablets.
• Microsoft O365 suite and collaboration tools.

What we offer

• Opportunity to work on diverse IT projects in a multinational setting.
• Hands‑on experience with both hardware and software environments.
• Collaboration with central IT teams and external partners.