IT Support Engineer I – Onsite

About the role

Amazon's IT Services team is looking for a passionate IT Support Engineer I to provide on‑site technical assistance to corporate employees. You will ensure laptops, servers and other equipment operate smoothly, enabling teams to develop the technology that powers businesses worldwide.

Key responsibilities

• Deliver hands‑on, on‑site support by diagnosing, troubleshooting and resolving hardware and software issues.
• Provide on‑call support for high‑severity incidents and act as an escalation point.
• Assist in triaging and escalating system or network outages to minimize downtime.
• Execute change‑management activities in a high‑availability environment.
• Collaborate with partner teams and vendors on continuous‑improvement projects.
• Maintain and oversee IT asset inventories.
• Participate in hiring, training and mentoring of new team members.

Required profile

• Customer‑focused mindset with strong problem‑solving abilities.
• Ability to work independently and as part of a collaborative team.
• Excellent communication skills for interacting with technical and non‑technical staff.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Log analysis
• Change management
• IT asset inventory management

What we offer

• Opportunity to impact Amazon’s global corporate workforce.
• Mentorship and professional development within a leading technology company.
• Dynamic, fast‑paced work environment.